Frequently Asked Questions
Below are answers to questions you may have about The Embroidery Club.
In order to log in, you need to visit this link and enter:
1. Your email address
2. Your password (Forgot your password? Reset it here.)
Note: If your account was created prior to June 2019, you will need to create a new password. The Embroidery Club is now under new ownership; for your security, passwords and credit card information were not part of the data that was transferred over to our new site. You will still have access to your account and previous purchases, however you will need to create a new password to log in to your account. To do this, simply visit this link and enter your email address. You’ll receive an email from us titled “Password Reset Request for The Sewing Collection” that includes instructions for creating a new password. (If you do not receive this email in your inbox, please check your junk folder). If you did not have an account on our previous site, you will need to register by creating a new account.
The designs you’ve previously purchased can be accessed in your “My Account” dashboard. There will be a link to this in the navigation bar after you log into your account. For step-by-step instructions for locating and downloading your files, visit our Download Help page.
Please note that The Embroidery Club is now under new ownership, and we’re currently in the process of adding all previously released annual collections to our new site. As soon as those previous design collections are added to the site, those who purchased the collections will have access to the designs in their accounts. Currently, years 2013-2019 are available; we appreciate your patience as we work to load years 2001-2012 in the coming months. If you have any questions or concerns, or if there are designs you feel are missing from the years currently available on the site, please contact us via our Contact Us page and provide your email address and the years you had access to on the old site. It’s possible you may have had more than one account on the old site, and your other designs are under a separate account.
For questions about any Embroidery Club issue, please contact us via our Contact Us page.
We accept PayPal as well as the following credit cards: Visa, Mastercard, Discover and American Express. Please note that charges from The Embroidery Club will be from Hoffman Media.
Yes, this site conforms to SSL security standards. Please note that your full credit card number is never stored on our servers. For added security, our employees never have access to your full credit card number.
New designs will be released to current Embroidery Club subscribers in periodical installments during the calendar year. When new designs are released, they will be added to your Embroidery Club account and you will receive an email notification. If you do not receive this email, please check your junk folder. If you are still having trouble, please let us know via our Contact Us page.
Because of the digital nature of these products, which can be downloaded and kept forever immediately after you purchase, we cannot offer refunds after purchase. If you are having any problems with your designs, we will work with you to ensure that you have working design files.
No. The Embroidery Club is under new ownership; for your security, passwords and credit card information were not part of the data that was transferred over to our new site. For this reason, you will need to start over with a new subscription purchase at the current price point. You will, however, be able to regain access to all the collections you previously purchased on the old site.
Go to any annual collection page to see all designs included in that year’s membership. Click on the individual groups to see all designs within that group.
Log in to your account and go to the “My Account” link in the upper right-hand corner of the site. Next, select “Update Password” and make your changes there. When you are finished making your changes, click the “Save Changes” button at the bottom of the page.